Meet our Team – Jackie Helks

Jackie is our Customer Experience Specialist with a flair for marketing and design!  With over a decade of top-level hospitality experience under her belt, Jackie’s expertise in client relations makes her an invaluable asset to us and our Offshore Payroll clients.

Jackie’s commitment to understanding and meeting client needs is hugely impressive. She is here to make your journey with Offshore Payroll smooth and enjoyable. Her previous experience of technical projects includes launching a cloud-based booking system for a high-profile hotel, rebranding and new website planning, as well as managing onboarding, employee rotas and payroll. Plus, she is certified in Zendesk Agent Support and HubSpot Inbound Marketing, adding to her impressive skill set!

Jackie’s enthusiasm extends beyond her professional role. As our go-to person for organising team events and recommending great restaurants around the globe, she brings a touch of magic to our office life.

Jackie’s blend of experience, enthusiasm, and organisational talent makes her a standout member of the team.   We are grateful for all she brings to Offshore Payroll!

September 13, 2024

Related articles

Offshore Payroll is Listed in the Xero App Store as a Xero Certified Partner

Businesses using the global accounting platform Xero as their accounting system, can now benefit from a two-way interface with the cloud payroll application, Offshore Payroll.

Jeralie Pallot, director of Offshore Payroll, commented on the news “ We are delighted that Offshore Payroll has been accepted as a member of the Xero family; this brings exciting benefits to businesses operating in unique offshore environments. Our integration with Xero will improve accuracy and offer significant time savings by further automating the payroll process; allowing businesses to focus on other essential processes and achieving better outcomes.

Since the launch of the cloud based Offshore Payroll, our emphasis has always been on ease of use, efficiency, and automation of the payroll process for our users, which is what makes this software such a popular choice.  Becoming a certified partner of Xero is another step forward in the ongoing development of our application.

The Xero certification caps off an exciting 12 months of growth for Offshore Payroll, which is now used by more than 800 organisations and provides payslips for more than 11,000 employees across the Channel Islands and Isle of Man.

To learn more about how Offshore Payroll can help your business click here.

Read more

Offshore Payroll strengthens team with new appointment

Offshore Payroll is delighted to welcome Jackie Helks, who joins the team as a Client Experience Officer.

Jackie together with Offshore Payroll’s Relationship Manager, will have responsibility for further developing effective relationships with clients. This appointment is part of Offshore Payroll’s expansion to satisfy our growing client base. She brings a wealth of customer service experience, having spent over ten years in the luxury hospitality sector, which included responsibility for employee rotas and payroll.

Her passion for client relations makes her ideally suited to support Offshore Payroll clients. Jackie’s expertise will further strengthen Offshore Payroll’s focus on making payroll as simple and efficient as possible for their clients in Jersey, Guernsey and Isle of Man.

Jackie expressed how much she is looking forward to applying her experience in her new role: “Joining the team at Offshore Payroll feels like a natural step after my previous experience in client-facing roles.

I’m delighted to have the responsibility to help create a seamless customer journey and I’m looking forward to working with the Offshore Payroll team, and establishing meaningful connections with our clients.”

Commenting on the appointment, Jeralie Pallot Director, Offshore Payroll, said: “We are delighted that Jackie is joining us as a new member of the Offshore Payroll team. Her enthusiasm and commitment to creating a seamless, enjoyable journey for clients along with her passion for the digital sector, make Jackie the ideal fit for our business. At a time when we are seeing significant growth and change within the payroll market, we know our clients will all benefit from working with her.”

Read more

Get Ready: Seamless Secondary Pensions Submissions for Guernsey and Alderney are Here!

We’re excited to announce the launch of our new secondary pensions functionality for Guernsey and Alderney. This game-changing feature allows you to manage pension schemes and submit Government returns directly through Offshore Payroll, all in line with the new mandatory secondary pensions legislation.

Clients Are Already Raving!  One of our clients, who’s has recently onboarded to Offshore Payroll, told us: “Wow… this is a thousand times better than our current process!”

We’re thrilled to see such great feedback and can’t wait for you to experience the same ease and efficiency.

Read more
“I love being able to press a button and e-mail all the payslips”

Also the Government one return is made so easy again, just submit and it is all completed, If I have any queries or questions the Support Team always sort out any issues and provide solutions.

I find because the product is cloud based if I think of something which needs updating after I have finished work, I can just use my mobile phone or I pad at home so it is very accessible.

Offshore Payroll is very easy to use, it saves me considerable time and has streamlined our payroll process.

Angela Sheehan – Accounts Officer