Meet our Team – Jackie Helks
Jackie is our Customer Experience Specialist with a flair for marketing and design! With over a decade of top-level hospitality experience under her belt, Jackie’s expertise in client relations makes her an invaluable asset to us and our Offshore Payroll clients.
Jackie’s commitment to understanding and meeting client needs is hugely impressive. She is here to make your journey with Offshore Payroll smooth and enjoyable. Her previous experience of technical projects includes launching a cloud-based booking system for a high-profile hotel, rebranding and new website planning, as well as managing onboarding, employee rotas and payroll. Plus, she is certified in Zendesk Agent Support and HubSpot Inbound Marketing, adding to her impressive skill set!
Jackie’s enthusiasm extends beyond her professional role. As our go-to person for organising team events and recommending great restaurants around the globe, she brings a touch of magic to our office life.
Jackie’s blend of experience, enthusiasm, and organisational talent makes her a standout member of the team. We are grateful for all she brings to Offshore Payroll!
September 13, 2024
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Offshore Payroll strengthens team with new appointment
Offshore Payroll is delighted to welcome Jackie Helks, who joins the team as a Client Experience Officer.
Jackie together with Offshore Payroll’s Relationship Manager, will have responsibility for further developing effective relationships with clients. This appointment is part of Offshore Payroll’s expansion to satisfy our growing client base. She brings a wealth of customer service experience, having spent over ten years in the luxury hospitality sector, which included responsibility for employee rotas and payroll.
Her passion for client relations makes her ideally suited to support Offshore Payroll clients. Jackie’s expertise will further strengthen Offshore Payroll’s focus on making payroll as simple and efficient as possible for their clients in Jersey, Guernsey and Isle of Man.
Jackie expressed how much she is looking forward to applying her experience in her new role: “Joining the team at Offshore Payroll feels like a natural step after my previous experience in client-facing roles.
I’m delighted to have the responsibility to help create a seamless customer journey and I’m looking forward to working with the Offshore Payroll team, and establishing meaningful connections with our clients.”
Commenting on the appointment, Jeralie Pallot Director, Offshore Payroll, said: “We are delighted that Jackie is joining us as a new member of the Offshore Payroll team. Her enthusiasm and commitment to creating a seamless, enjoyable journey for clients along with her passion for the digital sector, make Jackie the ideal fit for our business. At a time when we are seeing significant growth and change within the payroll market, we know our clients will all benefit from working with her.”
Meet our Team – Mike Edward
With over 25 years of experience in strategic HR management, Mike has a proven track record of successfully delivering complex, multi-jurisdictional projects. He recently joined Offshore Payroll as Managing Director, bringing his extensive expertise to support and enhance our commitment to providing world-class payroll software solutions.
Throughout his career, Mike has led numerous strategic initiatives, consistently ensuring excellence in operations management, financial oversight, team development, and stakeholder relations.
Before joining Offshore Payroll, Mike served as Global Head of HR for one of Europe’s leading hedge funds for nearly 12 years, followed by his role as Chief People Officer for a global Funds Services business. His involvement in multiple payroll integration projects has provided him with deep insights into the client-side dynamics of such initiatives.
Outside of the professional sphere, Mike has been a dedicated volunteer RNLI for the past six years, actively participating as a volunteer crew member on the Inshore and All-Weather lifeboat operations based in St. Helier.
When he’s not at work, Mike is a hands-on dad and enjoys life as a competent snowboarder, keen marathon runner, enthusiastic baker, struggling golfer, occasional surfer, and when time permits, a smiling motorbike rider.
Meet our Team – Megan Rolland
When you think of someone who embodies the spirit of our business, Megan Rolland immediately comes to mind. Megan plays a pivotal role in driving client success and innovation, managing client relationships while spearheading product development. Prior to Offshore Payroll, Megan leveraged over 7 years of HR expertise in Jersey, London, Luxembourg, and Australia, where she implemented a cloud-based HRIS for a 700-user organisation as her final project.
Megan’s passion is centred around the blend of technology and business, making her an invaluable asset to our Offshore Payroll clients. With a BSc in Biology and as an Associate Member of CIPP and CIPD, Megan’s technical skills are matched only by her deep understanding of the payroll process, ensuring that even the most complex projects are delivered with clarity and ease.
“A must have for a business”
Seamlessly integrates with Xero… great service from the team… A must have for a business with employees, ensuring payroll is completed effortlessly and facilitates the CER submissions.
De Wet Oosthuizen – Finance and Operations Manager
