Meet our Team – Jackie Helks

Jackie is our Customer Experience Specialist with a flair for marketing and design!  With over a decade of top-level hospitality experience under her belt, Jackie’s expertise in client relations makes her an invaluable asset to us and our Offshore Payroll clients.

Jackie’s commitment to understanding and meeting client needs is hugely impressive. She is here to make your journey with Offshore Payroll smooth and enjoyable. Her previous experience of technical projects includes launching a cloud-based booking system for a high-profile hotel, rebranding and new website planning, as well as managing onboarding, employee rotas and payroll. Plus, she is certified in Zendesk Agent Support and HubSpot Inbound Marketing, adding to her impressive skill set!

Jackie’s enthusiasm extends beyond her professional role. As our go-to person for organising team events and recommending great restaurants around the globe, she brings a touch of magic to our office life.

Jackie’s blend of experience, enthusiasm, and organisational talent makes her a standout member of the team.   We are grateful for all she brings to Offshore Payroll!

September 13, 2024

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Offshore Payroll strengthens team with new appointment

Offshore Payroll is delighted to welcome Jackie Helks, who joins the team as a Client Experience Officer.

Jackie together with Offshore Payroll’s Relationship Manager, will have responsibility for further developing effective relationships with clients. This appointment is part of Offshore Payroll’s expansion to satisfy our growing client base. She brings a wealth of customer service experience, having spent over ten years in the luxury hospitality sector, which included responsibility for employee rotas and payroll.

Her passion for client relations makes her ideally suited to support Offshore Payroll clients. Jackie’s expertise will further strengthen Offshore Payroll’s focus on making payroll as simple and efficient as possible for their clients in Jersey, Guernsey and Isle of Man.

Jackie expressed how much she is looking forward to applying her experience in her new role: “Joining the team at Offshore Payroll feels like a natural step after my previous experience in client-facing roles.

I’m delighted to have the responsibility to help create a seamless customer journey and I’m looking forward to working with the Offshore Payroll team, and establishing meaningful connections with our clients.”

Commenting on the appointment, Jeralie Pallot Director, Offshore Payroll, said: “We are delighted that Jackie is joining us as a new member of the Offshore Payroll team. Her enthusiasm and commitment to creating a seamless, enjoyable journey for clients along with her passion for the digital sector, make Jackie the ideal fit for our business. At a time when we are seeing significant growth and change within the payroll market, we know our clients will all benefit from working with her.”

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Meet our Team – Julie Heaven

Julie brings a wealth of financial expertise and over two decades of experience to our team. Qualifying as a Chartered Global Management Accountant (CGMA) in 2000, she has held several senior financial management roles throughout her career, including her most recent position as Director of Purpose. In this role, she provides strategic financial guidance to owner-managed companies, helping them navigate complex financial landscapes and achieve sustainable growth.

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Meet our Team – Kavitha Nalluri

We’re delighted to welcome Kavitha to the team! With nearly a decade of experience in software testing and a MSc in Computer Applications, Kavitha has a deep passion for delivering high-quality, reliable software. From planning test strategies to refining business requirements, Kavitha is dedicated to ensuring every Offshore Payroll project meets the highest quality standards before deployment.

Before joining us, Kavitha worked at both Apple and Google, gaining valuable experience in testing complex systems. At Apple, Kavitha focused on integrity tests for POS applications, and at Google, helped fine-tune new features. Along the way, she also introduced a functional test automation framework that improved operational efficiency across 20 initiative programs.

Beyond technical expertise, Kavitha has a natural curiosity for emerging technologies like automation and loves finding new ways to enhance testing processes. Now settled in Jersey with her family, Kavitha is bringing knowledge, collaboration, and fresh ideas to our team and we are all very excited to have her here!

Welcome, Kavitha!

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“It has given us peace of mind”

The reporting section is extremely in depth and helpful. We have been using various reports to help create our own management reports which has led us to examine payroll expenditure easily.
Having the widgets to run through step-by-step payroll or adding a new employee ensures nothing is missed. Also, the accessibility due to being Cloud based.

It’s a great system! Easy to use, can be tailored to your specific payroll needs without being overwhelming and if you can’t find something in the extensive user guide then a team of experts is only a click away.

Emma McCaw – Consultant