Standard Subscription FAQ

Offshore Payroll Limited

 

1. How many organisations can I add to my account?

The 12 month subscription licences you to add as many organisations to your account as you require. You are only limited to the active employee count within your subscription package.

For example, a band 5 subscription could consist of 1 organisation with 50 employees in, or 5 organisations with 10 employees in each organisation.

 

2. What is the subscription period?

12 calendar months, subscriptions run on a rolling annual basis.

 

3. What is my subscription start date?

The subscription start date will always fall on the first of the month. The start month is determined by which date you are granted access to an Offshore Payroll service.

For example, if you gain access to Offshore Payroll software on 10th March 2022. Your subscription start date would be 1st March 2022.

 

4. What is my subscription end date?

12 calendar months from the subscription start date. Your subscription end date will be the last day of the 12th month.

For example, if your subscription start date is 1st March 2022, your subscription end date will be 28th February 2023.

Please refer to Our Terms for further information on termination and the automatic continuation of your subscription.

 

5. What if I increase active employee numbers part way through the subscription period?

To increase your band part way through your subscription period we will pro-rate the additional charge.

For example, increasing from band 1 (1 to 9 active employees) to band 2 (10-20 active employees), 6 months into a subscription period would be charged as:

Band 1 proration (£619/12) * 6 = £309.50

Band 2 proration (£859/12) * 6 = £429.50

£309.50 + £429.50  = Total of £739 for the 12 month subscription

Balance Paid £619

Balance Outstanding £739 – £619 = £120

If you want to increase employee numbers part way through the subscription period and you have 51+ active employees, please contact support@offshorepayroll.com for a quote.

 

6. What if I decrease active employee numbers part way through the subscription period?

We do not pro-rate for a reduction in active employee numbers part way through the subscription period.

In accordance with Our Terms you may provide one months’ written notice in advance of the end of your subscription period with your intention to decrease employee numbers. Aligned with the automatic renewal of your next subscription period, and not before, we will move you down a band and invoice accordingly for the next subscription period.

 

7. How do I make payment?

You will receive an invoice annually on your recurring subscription start date.

All invoices are payable to Offshore Payroll within 30 days of invoice date. Payment details are featured on the invoice.

Contact support@offshorepayroll.com to sign up to pay via Direct Debit.

If you would like to pay quarterly there is a £50 per quarter administration charge.